Can AI handle customer support for premium D2C brands?

Yes. PingPal HQ builds AI customer assistants trained on a brand's actual product catalog, warranty, return policy, and shipping info. The Mokobara demo handles 94 products and answers warranty, returns, and product recommendation queries accurately.

How long does it take to build an AI customer assistant?

About 4 hours to build a working demo. 10 business days to go live on Shopify with full theme embed, WhatsApp Business bridge, and a 50-question QA test set.

Live case study · Mokobara

A working AI support agent for Mokobara, built in 4 hours.

Trained on all 94 products, the 30-day trial policy, warranty terms, and shipping rules. Handles product recommendations, returns, and warranty claims.

Try the live bot See sample questions

Mokobara · AI Assistant

I travel a lot for work. Which cabin suitcase fits IndiGo cabin baggage?

Mokobara's Cabin Luggage (37 x 22.8 x 57.8 cm) fits IndiGo's cabin limit of 55 x 35 x 25 cm. German Makrolon polycarbonate, Hinomoto wheels, TSA lock. Rs.9,999 for the Iconic range with a 6-year warranty.

The wheels broke after 2 months. Can I get this fixed?

Wheel malfunction is covered under warranty. Email support@mokobara.com or call 7975298840 with your order details. The Iconic range has a 6-year worry-free warranty covering wheels, zips, handles, and shell cracks.

94 products trained · 18/20 test questions passed · ~4 hours build time · 6-year warranty knowledge

Try asking

Questions the bot actually handles.

Each was tested on the live agent. Answers reference real Mokobara products, policies, and pricing.

Product rec

What's the difference between The Trunk and The Transit?

Cabin fit

Is the Cabin suitcase suitable for IndiGo cabin baggage?

30-day trial

Can I return my backpack if I don't like it?

Warranty

The wheels broke after 2 months. What are my options?

Off-topic trap

What's the weather in Delhi today?

How it was built

4 hours of real work. Not vibes.

Scraping

Full product catalog (94 SKUs), FAQ, warranty terms, 30-day trial policy, shipping rules, and size guides extracted from mokobara.com.

Custom system prompt

Premium brand tone locked in. Accurate warranty durations per collection, 30-day trial exclusions, COD nuances, and escalation paths to human support.

20-question test set

Product discovery, order tracking, returns, warranty claims, and adversarial edge cases. 18 passed, 2 partial.

Platform orchestration

Hosted on Botpress with autonomous AI mode. Embeddings, retrieval, and rate limiting handled end-to-end. No custom infrastructure.

Want this live on mokobara.com?

10 business days: kickoff call, full catalog retrain, Shopify theme embed, WhatsApp Business bridge, 50-question QA set, go-live runbook.

robin@pingpalhq.com

First-client pricing: $480 setup + $120/month for 6 months, in exchange for a written testimonial.

₹40,000 + ₹10,000/mo