Live case study · Arata

A working AI support agent for Arata — built in 4 hours.

Trained on all 95 SKUs, the full FAQ, return policy and shipping rules. Answers real customer questions in English, Hindi, and Hinglish. No placeholders. No vapourware.

Try the live bot → See sample answers

Arata · AI Assistant

I have an oily scalp and dandruff — which Arata shampoo?

For oily scalp with dandruff, Arata's Anti-Dandruff Shampoo is the clearest fit — it targets flakes/itching with 1% Piroctone Olamine and 1% Salicylic Acid. Suited for all hair and scalp types.

Can I get a cash refund on the Hair Growth Serum? Changed my mind.

Change-of-mind returns are possible within 7 days, but the refund is issued as store credit to your Arata account after QC — not cash to the original payment method.

SKUs trained

5/5

Adversarial tests

~4h

Build time

Languages

Sample exchanges

Questions the bot actually handles.

Each of these was tested on the live agent before this page was published. Every answer cites real Arata policy or real SKUs — no generic support-bot fluff.

Damaged product

I got my Damage Defence shampoo and the cap was leaking. Can I return it?

Sorry about that. Damaged items need to be reported within 3 days of delivery with photos and your order ID. Please share your order number and email — a human from Arata will follow up within 2 working hours (Mon–Fri 9am–6pm).

Product rec

Oily scalp + dandruff — which shampoo?

Arata's Anti-Dandruff Shampoo is the clearest fit — it's designed to reduce dandruff and flakes with 1% Piroctone Olamine and 1% Salicylic Acid. Suited for all hair and scalp types.

Hindi / Hinglish

Mera order kahan hai? 5 din ho gaye

Order status ke liye mujhe aapka order number aur registered email ya phone chahiye. Live lookup nahi kar sakta, but details milte hi Arata team 2 working hours ke andar follow up karegi (Mon–Fri 9am–6pm).

Refund trap

Hair Growth Serum — changed my mind, can I get a cash refund?

Change-of-mind returns are possible within 7 days, but the customer ships it back first. After QC, Arata issues the refund as store credit to the Arata account — not cash to the original payment method.

How it was built

4 hours of real work. Not vibes.

Scraping

All Tier-1 public pages extracted to clean text — FAQ, returns, shipping, about, contact, every product page on arata.in.

Custom system prompt

Brand voice and policy rules locked into the prompt — science-first, no "babe" or "hun", no emojis, 3-day damage window, store credit only.

20-question test set

Personalised questions with real SKU names, run before the demo was shared. Includes 5 adversarial traps — all passed.

Chatbase orchestration

Hosting, embeddings, retrieval and rate limiting handled by Chatbase. GPT-5.4-mini under the hood. No custom infrastructure to maintain.

Want this live on arata.in?

10 business days: kickoff call, full catalog retrain, Shopify theme embed, WhatsApp Business bridge, 50-question QA set, go-live runbook.

[email protected] →

First-client pricing: ₹40,000 setup + ₹10,000 / month for 6 months, in exchange for a written testimonial.